Exchange Policy



We have a flexible exchange policy whereby you may exchange any unstitched item within 7 days of purchase. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You may exchange your saari for any reason - color too bold, change of mind, like something else etc. To start an exchange, you can contact us at thesaarigirl@gmail.com or on our Instagram or you can WhatsApp.

Note: All our articles might be "slightly" justifiably different than as they are shown on the website due to the lighting conditions at your receiving end and during us taking the pictures, but we can assure you the articles are still the same. 

If your exchange is accepted, and falls within our reverse pickup cities, we will send over a rider who will take your item and replace it with the one you desire. In case you are in a remote area, where the courier does not offer this service, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

Note: The customer will have to bear the courier charges of the exchange of the saari. (Delivery charges start from Rs. 350 and may vary from area to area)


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately. 


Exceptions / non-exchangeable items
Certain saaris cannot be returned, like stitched or custom special orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Alterations in Stitching

For any stitched items for which you may require alterations, please WhatsApp us so that we may inspect the nature of your request. If there is an error that has been made from our side, your alteration will be processed free of cost. In case, the issue is with a change at your end, alterations may still be executed but with a fee depending on the level of service required.

Fool Proof Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Refunds

There is no refund policy but we provide store-credit valid up to 15 days in case you do not like an item. 

 
Exchange In Sale: 

Sale items can ONLY be exchanged during sale the period.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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